Terms of Service

1. About Vifloral and these terms

Vifloral is an independent artificial-flower seller operating from China. Chen Ze Jia trades under the Vifloral name. In these terms, “Vifloral,” “we,” “us,” and “our” refer to that business.

By using this website or placing an order, you agree to these Terms of Service and our Privacy Policy. If local consumer law gives you rights that cannot be excluded, those rights continue to apply.

2. Products and descriptions

We sell artificial flowers, plants, arrangements, and related decorative goods. They are not living plants. We work to show colours, materials, dimensions, flower counts, and included accessories accurately.

Because screens, lighting, hand finishing, and manual measurements vary, small differences may occur. A planter, vase, or other accessory is included only when the product page clearly says so.

3. Orders and acceptance

Your checkout submission is an offer to buy. An order is accepted when payment is authorised and we send an order confirmation. We may contact you to verify information or decline and refund an order if an item is unavailable, pricing is clearly incorrect, payment cannot be verified, or fraud is reasonably suspected.

Please check your email, delivery address, product option, and quantity before paying. Contact us as soon as possible if something needs to be corrected.

4. Prices, currency, and taxes

Prices are shown in the currency displayed at checkout. Shipping charges, discounts, and any taxes collected by us will be shown before payment. Your bank or payment provider may charge conversion or international transaction fees.

For international deliveries, import duties, taxes, or customs handling fees may be charged by the destination country. Unless checkout explicitly says they are included, these charges are the customer’s responsibility.

5. Payment

Online payments are processed by Waffo Pancake, our third-party payment processor. Vifloral does not receive or store your complete card number or card security code. Your payment may also be subject to Waffo Pancake’s terms and privacy practices.

6. Shipping from China

Orders currently ship from China. International delivery takes longer than domestic delivery, and the estimate shown at checkout or in our order communication is not a guaranteed arrival date.

Customs inspections, carrier conditions, peak seasons, severe weather, and incomplete addresses can cause delays outside our control. We will provide tracking when available and sincerely ask for your patience while the parcel travels internationally.

7. Changes and cancellations

Email us immediately if you need to change or cancel an order. We will try to help before fulfilment begins, but once an order has been packed or handed to the carrier, a change or cancellation may no longer be possible.

8. Returns, damage, and refunds

If an item arrives with confirmed serious damage or a significant quality problem, contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will review the circumstances promptly and offer an appropriate solution, which may be a replacement, partial refund, full refund, or another reasonable remedy. We may ask for the item to be returned when necessary.

For a non-defective item, contact us within 14 days of delivery before sending anything back. The item must be unused, unaltered, and in its original packaging. Unless required by law or the return is caused by our error, return shipping, customs, and related charges are the customer’s responsibility. Personalised items and items marked final sale cannot be returned unless defective.

Approved refunds are sent to the original payment method. After we issue a refund, banks and payment providers commonly need 5–10 business days to display it. Nothing in this section limits mandatory consumer rights in your country.

9. Customer responsibilities

You agree to provide accurate information, use the website lawfully, and not interfere with its security or operation.

If you materially violate these terms—for example by providing fraudulent payment or delivery information, abusing the website, interfering with operations, or using the service unlawfully—we may reasonably restrict or terminate website or account access, reject or cancel an affected order, or refuse future service. Where an order is cancelled, any amount not lawfully retained will be returned, and mandatory consumer rights remain unaffected.

• Inspect the parcel reasonably soon after delivery and keep packaging while a damage claim is reviewed.
• Follow any safety, care, and indoor/outdoor-use guidance shown on the product page.
• Keep artificial botanicals away from flame, excessive heat, and children or pets where small parts could present a risk.

10. Intellectual property

The Vifloral name, website design, original photographs, graphics, and written content are owned by or licensed to Vifloral. They may not be copied, sold, or commercially reused without written permission, except where law allows.

11. Website availability and liability

We may update, suspend, or correct the website and product information when reasonably necessary. To the extent permitted by law, Vifloral is not responsible for indirect or unforeseeable losses, or for delays caused by events outside our reasonable control.

Our total liability relating to an order will not exceed the amount paid for that order, except where a limitation is prohibited by law or the loss results from fraud, wilful misconduct, or another liability that cannot legally be limited.

12. Governing principles and changes

These terms are governed by the laws applicable to the Vifloral business in China, without removing any mandatory consumer protection available where you live. We prefer to resolve concerns directly and fairly through customer support.

We may update these terms as our services or legal obligations change. The version displayed when you place an order applies to that order unless a later change is required by law.